Wickenburg Chamber of Commerce

Slips, trips and falls are a major source of injury in the workplace. This eLearning safety course explains how employees can minimize and eliminate slip, trip, and fall hazards in the workplace. Course topics include OSHA safety requirements, guarding for floor and wall openings, issues with stairways, ladder, scaffolds, loading docks, and how personal behavior affects safety.

This course is designed to provide a basic understanding of bloodborne pathogens, common modes of their transmission, methods of prevention, and other pertinent information. This program is designed to meet the requirements of the Occupational Safety and Health Administration's (OSHA's) Bloodborne Pathogen Standard, 29 CFR 1910.1030.

This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading.

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

Innovation is easily described as problem solving. The goal of this session is to recognize and apply different kinds of problem solving or innovation methods.

The challenges of managing groups and teams can be very different from those related to managing individuals. This course explores the stages of group development along with how groups delegate and assign work tasks among members. Learners also review strategies that can be used to increase team effectiveness.

Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.

There can always be a gap between what is actually happening and what is supposed to be happening. Quite simply by solving the problem will close the performance gap. This course discusses the importance of solving problems and ways to engage proper problem solving activity.

Discrimination and workplace harassment are based upon an individual’s protected class status. This course will cover three types of illegal, prohibited behavior: Discrimination, Workplace harassment, and Sexual harassment.

Diversity training is a required topic in the area of corporate compliance. This course reviews legal requirements, discrimination, benefits of diversity, and techniques for promoting diversity in the workplace.

Ethics training has been clearly identified as an important component in countering unethical behavior in organizations. The goal of this course is to guide you through your company’s Ethics and Values and help you to develop a working knowledge of how these principles apply to your job.

In this eLearning safety course employees learn about the hazards associated with forklift operation and OSHA-required safe work practices for forklift operation.

This course explores the concept of marketing and sales to meet or exceed customer expectations. The topics of market research and trends are discussed. Learners will develop specific strategies for gathering information from their customers and learn how to forecast future trends.

Fire Safety training explains what actions an employee should take in a fire emergency. In addition, employees learn how to identify different alarm signals, evacuation routes and procedures and safe fire extinguisher use.

This eLearning safety course covers the causes and types of workplace violence. Employees will review various types of workplace violence and the techniques that can be used to prevent workplace violence according to OSHA.

This course will help you understand workplace stress and its affect on employee absenteeism. The organization's influence on stress will also be discussed.

Substance abuse in the workplace is a major cause of workplace injuries and high health costs for employers. It is important for managers to understand substance abuse, how to identify drug users and abusers, and how to properly handle employees under the influence of drugs and alcohol.

Effective time management skills drive all successful organizations. In this eLearning course you will learn key time management skills that you can adopt in your organization to deliver endless results.

The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders, research has shown that women must incorporate additional traits in order to achieve optimal success in the workplace. Participants will have the opportunity to develop behavioral skills in the areas of positive attitudes, communications, goal setting, balancing career and home, stress management and gaining professional acceptance.Expanding these skills will position women for higher level responsibilities, jobs and careers.

The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders, research has shown that women must incorporate additional traits in order to achieve optimal success in the workplace. Participants will have the opportunity to develop behavioral skills in the areas of positive attitudes, communications, goal setting, balancing career and home, stress management and gaining professional acceptance. Expanding these skills will position women for higher level responsibilities, jobs and careers.

Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.

Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adrenaline rushes that accompany our emotions from sorrow to joy, from confusion to control and from ineffective to effective have become like old friends arriving for a visit, staying for a while and then leaving only to return again and again. Like friends we can count on their arrival even though there are times when they are seen as distractions, interruptions or even annoyances. The process of organizational change and how employees react to and implement changes are key to an organization's success or failure. Successful organizations realize that corporate resilience is directly related to the resilience of its employees. Employees may respond to change and transition in a variety of ways. Understanding employee responses to change and providing resilience training can minimize the negative impact on efficiency and productivity.

Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adrenaline rushes that accompany our emotions from sorrow to joy, from confusion to control and from ineffective to effective have become like old friends arriving for a visit, staying for a while and then leaving only to return again and again. Like friends we can count on their arrival even though there are times when they are seen as distractions, interruptions or even annoyances. The process of organizational change and how employees react to and implement changes are key to an organization's success or failure. Successful organizations realize that corporate resilience is directly related to the resilience of its employees. Employees may respond to change and transition in a variety of ways. Understanding employee responses to change and providing resilience training can minimize the negative impact on efficiency and productivity.

Have you heard the word? It's time to get up to speed with Microsoft Office Word 2007. Learn the best ways to use the new Ribbon, get a handle on finding popular commands, and understand what the new file format does for you.

Get a hands-on introduction to Microsoft Office PowerPoint 2007. Take it for a test drive and create a short presentation. Then, find out what you need to know about the new PowerPoint 2007 file format.

Get up to speed with Microsoft Office Outlook 2007. See how easy it is to do the things you've always done and learn also how new features such as the To-Do Bar and the new calendar navigation can help you work more efficiently.

Many of the programs in the 2007 Microsoft Office system have a brand-new look. Most menus and toolbars have gone away, and along with the new look come new and easier ways to use the keyboard.

Get an introduction to the new look in familiar programs of the 2007 Microsoft Office system. Then try out the changes with a hands-on test drive. How do you use the Ribbon? Take this course to find out and to see how you can make better documents faster.

Get a hands-on introduction to the new look of Microsoft Office Excel 2007, and see how to do what you're used to doing in Excel as you get up to speed.

Fast, easy, simple. Microsoft Office Access 2007 is a new experience. See how quickly you can put it to work for you.

This course shows why it is so important to have excellent interpersonal skills. It also reviews different behavioral styles, techniques, and obstacles you might face in communicating with others. After completing this course you will have the tools to develop excellent interpersonal skills and become a star performer!

Industrial ergonomics is a health and safety course that covers the steps that you can implement to reduce employee injuries. This eLearning course explains the importance of using ergonomics in industrial environments to reduce potential injuries. Employees learn how to identify ergonomic risk factors, potential injuries and methods to minimize or eliminate industrial ergonomic hazards.

This course examines the differences between Baby Boomers, Gen Xers and the new Millennials in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for effective intergenerational teams.

The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.

Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.

Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how to best resolve customer complaints.

Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.

Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer complaints and assertiveness. They will also examine how best to develop a rapport with customers.

The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.

Email and other electronic communication tools have brought a new level of importance to business writing. This course reviews styles, tone, bias, strategies, and uses of technology in business communications.